FAQ

Common Answers to Frequently
Asked Questions

FAQ QUICK LINKS

Appointments

Features

Location Information

Price Financing

The Process

Service

Miscellaneous

Appointments

How long does the appoitment take?

ON AVERAGE, APPROXIMATELY 60-90 MINUTES.

Why do I need an appointment to get pricing?

SINCE WE BUILD OUR OWN WINDOWS, IT’S IMPORTANT TO US TO HAVE TIME WITH THE HOMEOWNER TO SHOW THE GLASS, THE WAY WE MAKE THE WINDOW, AND THE QUALITY THAT WILL BE IN YOUR HOME AS WE DISCUSS THE LIFETIME WARRANTY. OUR DEMO IS FREE, BUT WE DO REQUEST YOUR ATTENTION. AS A RULE, WE DO NOT JUST DROP OFF PRICING WITHOUT FIRST INTERFACING WITH THE HOMEOWNERS.

Who needs to attend the appointment?

WE TYPICALLY ASK ALL HOMEOWNERS TO BE PRESENT SO WE CAN EXPLAIN HOW THE CHANGES IMPACT THE HOUSE, THE OPTIONS AVAILABLE, ANSWER ANY QUESTIONS, AND GIVE YOU AN ACCURATE ESTIMATE BASED ON YOUR SELECTIONS. AS A CUSTOM WINDOW COMPANY, WE HAVE MANY OPTIONS AVAILABLE, AND SPECIFIC SELECTIONS IN PRODUCT AND STYLE CAN IMPACT PRICING.

Is the estimate free?

YES, OUR DEMO IS FREE, BUT WE DO REQUEST YOUR ATTENTION AND AFTER A DEMONSTRATION OF OUR PRODUCTS, WE PROVIDE A FREE PROJECT ESTIMATE BASED OFF OF YOUR SELECTIONS.

Features

Do you offer impact windows?

NEWSOUTH DOES OFFER AN IVANTAGE WINDOW FOR IMPACT RESISTANCE. LEARN MORE ABOUT OUR IVANTAGE TECHNOLOGY HERE.

Are your windows tested to meet Florida Product Approval?

YES, OUR IVANTAGE WINDOWS HAVE UNDERGONE STRENUOUS TESTING AND ATTAINED FLORIDA PRODUCT APPROVAL (TAS 201, 202 AND 203) AND CAN BE INSTALLED IN HOMES ANYWHERE IN THE STATE OF FLORIDA. HOMES IN THE MIAMI DADE WIND-BORNE DEBRIS REGION CAN EXPERIENCE WINDS UP TO 170 MPH AND OUR WINDOWS ARE TESTED TO MEET AND EXCEED MIAMI-DADE’S HVHZ (HIGH VELOCITY HURRICANE ZONE) CRITERIA.

Are your products energy efficient?

NEWSOUTH HAS WON THE COVETED DWM GREEN AWARD FOR OUR ENERGY EFFICIENT WINDOWS AND IS COMMITTED TO ENERGY EFFICIENCY IN ALL OF OUR PRODUCTS. WE OFFER AN EVANTAGE WINDOW THAT SURPASSES INDUSTRY STANDARDS IN ENERGY EFFICIENCY AND STRUCTURAL PERFORMANCE. OUR IVANTAGE WINDOW FOR IMPACT RESISTANCE ALSO DELIVERS ENERGY EFFICIENCY. LEARN MORE ABOUT OUR EVANTAGE TECHNOLOGY HERE (HTTPS://NEWSOUTHWINDOW.COM/PRODUCTS/).

Are your windows sound proof?

WHILE WE DO NOT BUILD A WINDOW THAT IS TOTALLY SOUNDPROOF, OUR WINDOWS DO HELP REDUCE OUTSIDE SOUND TRANSMISSION. MANY CUSTOMERS HAVE BEEN DELIGHTED AND ARE PLEASANTLY SURPRISED BY THIS BENEFIT.

What kind of doors do you build?

NEWSOUTH BUILDS PATIO DOORS AND SLIDING GLASS DOORS. WHILE NEWSOUTH DOES NOT MANUFACTURE ENTRY DOORS, WE PROVIDE MANY BEAUTIFUL OPTIONS FOR OUR CUSTOMERS AND INSTALL THEM WITH A LIFETIME WARRANTY.

Do you make aluminum windows?

NEWSOUTH DOES NOT BUILD ALUMINUM WINDOWS. ALUMINUM CONDUCTS HEAT MORE SO THAN VINYL OR POLYVINYL PRODUCTS, ALLOWING MORE HEAT TO ENTER INTO YOUR HOME FROM THE EXTREME FLORIDA WEATHER. ALUMINUM WINDOWS ARE ALSO MORE SUSCEPTIBLE TO CORROSION AND CONDENSATION. FOR MORE INFORMATION, READ OUR ARTICLE ON THE INEFFICIENCIES OF ALUMINUM WINDOWS (HTTPS://NEWSOUTHWINDOW.COM/NEWSOUTH-NEWS/FLORIDA-WEATHER/INEFFICIENCIES-OF-ALUMINUM-WINDOWS/).

Location Information

What counties do you service?

NEWSOUTH HAS FACTORY SHOWROOMS LOCATED ALL ALONG THE SOUTHEAST IN FLORIDA AND SOUTH CAROLINA. THESE SHOWROOMS SERVICE THE SURROUNDING COUNTIES. CALL THE LOCATION NEAREST YOU TO CONFIRM THE SERVICE AREA. VIEW OUR LOCATIONS.

What’s your address?

NEWSOUTH HAS LOCATIONS ACROSS THE SOUTHEAST IN FLORIDA AND SOUTH CAROLINA. SEE OUR LOCATIONS PAGE FOR ADDRESSES AND CONTACT INFORMATION.

Price/Finance

What are you prices? What is general price for windows?

AS A CUSTOM WINDOW COMPANY, WE HAVE MANY OPTIONS AVAILABLE. WE OFFER ENERGY EFFICIENT WINDOWS AND IMPACT WINDOWS IN A VARIETY OF STYLES, COLORS, AND GRID PATTERNS, AND SPECIFIC SELECTIONS IN PRODUCT AND STYLE CAN AFFECT PRICING. IN ORDER TO GIVE A PROPER PRICE ESTIMATE, WE ASK THAT YOU CONTACT YOUR LOCAL NEWSOUTH STORE TO SET UP AN APPOINTMENT TO GET A FREE, NO OBLIGATION QUOTE.

What financing options do you have available?

NEWSOUTH HAS MANY FINANCE OPTIONS AVAILABLE. YOUR NEWSOUTH SALES REPRESENTATIVE WILL BE ABLE TO EXPLAIN ALL OF OUR FINANCE AND SPECIAL OFFERS. CONTACT YOUR LOCAL NEWSOUTH STORE TO SET UP AN APPOINTMENT.

The Process

What is the process after the agreement paperwork is complete?

THE BULLETS LISTED BELOW OUTLINE THE NORMAL PROCESS BUT CAN CHANGE IF THERE ARE UNEXPECTED ISSUES SUCH AS CHANGES IN THE ORDER, OR ANY HOME REPAIRS THAT NEED TO BE ADDRESSED PRIOR TO INSTALLATION.

AFTER YOU’VE SIGNED YOUR CONTRACT, IT IS REVIEWED BY OUR TEAM TO MAKE SURE EVERYTHING IS IN ORDER.
AN APPOINTMENT WILL BE SCHEDULED FOR A TRAINED FIELD TECHNICIAN TO COME AND TAKE DETAILED MEASUREMENTS OF YOUR WINDOWS AND/OR DOORS.
OUR INSTALLATION DEPARTMENT WILL DOUBLE CHECK THE DETAILS. YOUR ORDER IS THEN RELAYED TO OUR FACTORY AND ORDERED.
WITH YOUR HELP, NEWSOUTH WILL COORDINATE AND SUBMIT PERMIT APPLICATIONS ON YOUR BEHALF.
ONCE YOUR ORDER IS COMPLETED, YOUR INSTALLATION WILL BE SCHEDULED.
YOUR INSTALLATION WILL USUALLY LAST 1-2 DAYS, BUT COULD BE LONGER BASED ON THE SCOPE OF THE WORK.
AFTER INSTALLATION, WE WILL REQUEST A FINAL INSPECTION. SOME AREAS AROUND YOUR WINDOWS WILL BE LEFT EXPOSED FOR THE INSPECTOR.
AFTER THE INSPECTION, NEWSOUTH WILL RETURN TO DO A POST-INSPECTION FINISH.
YOUR LIFETIME WARRANTY WILL BE SENT TO YOU FOR YOUR RECORDS.
YOU GET TO ENJOY NEW, BEAUTIFUL, ENERGY EFFICIENT WINDOWS WITH A LIFETIME WARRANTY.

Services

Do you do window repairs?

NEWSOUTH ONLY REPAIRS PRODUCTS THAT WE BUILD AND INSTALL. IF YOU ARE A NEWSOUTH CUSTOMER LOOKING FOR SERVICE, PLEASE CONTACT YOUR LOCAL NEWSOUTH STORE.

Do you service mobile homes?

YES, WE DO SERVICE MOBILE HOMES. IF YOU’RE IN THE MARKET FOR REPLACEMENT WINDOWS, PLEASE CONTACT YOUR LOCAL NEWSOUTH STORE TO SET UP AN APPOINTMENT FOR A FREE ESTIMATE.

Do you do window tinting?

NEWSOUTH DOES NOT PROVIDE WINDOW TINTING SERVICES, AND TINTING TO NEWSOUTH PRODUCTS ARE NEVER NEEDED.

What is the warranty?

AS THE FACTORY, WE ARE DIRECTLY ACCOUNTABLE TO YOU AND STAND BEHIND BOTH OUR WINDOW AND THE INSTALLATION, FOR AS LONG AS YOU OWN YOUR HOME. THAT MEANS IF AT ANY TIME YOU EXPERIENCE A PROBLEM WITH ANY ASPECT OF YOUR WINDOW, YOU ARE COVERED BY YOUR LIFETIME WARRANTY AND NEWSOUTH WILL FIX IT. BECAUSE WE BOTH MANUFACTURE AND INSTALL YOUR WINDOW, YOU CAN REST EASY AND MAKE ONE CALL. WE CALL THIS THE NEWSOUTH WINDOW SOLUTION, YOU’LL CALL IT THE LAST WINDOW YOU’LL EVER BUY.

Miscellaneous

Can we buy the windows and install them ourselves?

TO QUALIFY FOR OUR LIFETIME GUARANTEE ANY WINDOWS AND DOORS PURCHASED FROM NEWSOUTH MUST BE INSTALLED BY ONE OF OUR FACTORY TRAINED AND CERTIFIED INSTALLATION TEAMS. BECAUSE WE CANNOT WARRANTY PRODUCTS THAT WE DON’T INSTALL, WE DO NOT ALLOW CUSTOMERS TO PURCHASE WINDOWS AND INSTALL THEM THEMSELVES.

How long have you been in business?

NEWSOUTH WINDOW SOLUTIONS WAS COFOUNDED IN 2010 BY THE RAHN FAMILY, WHO BRING DECADES OF EXPERIENCE IN THE RESIDENTIAL WINDOW AND DOOR INDUSTRY VISIT OUR ABOUT US PAGE.

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WORDS FROM OUR SATISFIED CUSTOMERS

I could not be happier.
Our windows are beautiful and the warranty is second to none so I know they will last a very long time. We are already seeing an improvement in...

We are repeat customers, New South Windows installed 15 windows and 2 sliders in 2015 and we called them back to do our retirement home.

Was very pleased from the beginning. Representatives willing to work with customer and installers personable and thorough.